RETURN POLICY

BRNAME RETURN POLICY

PLEASE READ THE FOLLOWING POLICY CAREFULLY. THESE TERMS CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS APPLICABLE TO RETURNS AND REFUNDS.

1. DEFECTS AND INCORRECT ITEMS

In the unlikely event that you receive a defective product or an incorrect item, we undertake to replace it or issue a refund. To initiate the return procedure, the user is required to contact our Customer Service at BRNAME93@GMAIL.COM within seven (7) days of receiving the product. We reserve the right to request photographic evidence of the defect or incorrect item to validate the claim.

2. EXCEPTIONS AND FINAL SALE

All sales are to be considered final, unless otherwise provided by law. Apart from verified defects or incorrect shipments, we expressly exclude the right to return or refund for any other reason, including but not limited to:

Change of mind or reconsideration
Error in selecting the ordered size
General dissatisfaction with the product
Personal preferences or tastes

3. RETURN ELIGIBILITY REQUIREMENTS

To be eligible for a claim and the relative return, the following conditions must be strictly and strictly met:

The request must be submitted within a maximum period of fourteen (14) days from receipt of the product.
The product must be completely unused, kept in its original sealed packaging, and in the same condition as received.
It is mandatory to present a valid proof of purchase (order confirmation or fiscal receipt).
Improper use, inadequate care, alterations, or damage occurring after delivery will not be considered defects and will result in the rejection of the return.

4. RETURN OPERATING PROCEDURE

To initiate the return process, the user must strictly adhere to the following steps:

Contact Customer Service at BRNAME93@GMAIL.COM within the deadlines indicated above to report the issue.
Our team will provide the necessary instructions and, where applicable, a return authorization or a prepaid shipping label.
Clearly affix the authorization number on the package and securely pack the product in its original packaging.
Ship the goods via a reliable courier. The use of a trackable shipping service is highly recommended.
Upon receipt, the brand will carry out a verification inspection to confirm the presence of the reported defects before proceeding with a refund or replacement.

5. REFUND OR REPLACEMENT

In the event of approval of the return due to defects or shipping errors, the following options apply:

REFUND: The total amount paid (including original shipping charges) will be credited to the same payment method used during the purchase phase, within thirty (30) days of receiving the package.
REPLACEMENT: We will proceed to send the correct item at no additional cost, communicating the estimated delivery times to the user.

We reserve the sole and indisputable right to refuse a return and refund if the product does not meet all the eligibility requirements listed above.

CONTACT INFORMATION

For any questions or clarifications regarding this Return Policy, you are invited to contact Customer Service via email at: BRNAME93@GMAIL.COM.